Shipping & Returns

Our North Face Jackets Outlet happily ships almost anywhere in the world with Express Mail Service (EMS), DHL and other shipping options. In order to redeem our customers, all North Face are fast delivery. The package will be shipped within 24-48 hours after the order confirmed. Tracking number and urls will be sent to your email, so please make sure your email address is valid when register. Usually, it will take 6-9 business days for delivery after the package shipped.

Please NOTE: delivery time is estimated, and based on business days, weekends and holidays are excluded. North Face Store can not be responsible for delayed orders held by the Customs. Also, any import tax or duty charged to the package is the responsibility of the recipient.

Return Policy
All ordered items are the right items you pick here. We promise you of the right order package. So if returning right items for a refund: all returned items are subject to a 10% restocking fee. Shipping and handling charges are non-refundable.

We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs. Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.

All returned merchandise should be sent to the shipping address we email you after you get contact us!

Exchanges Policy
We will accept exchanges for a different size or color within 30 days of the original order dispatch date. Please contact us with your Order ID and one of our team members will help you. contact us! If you would like to exchange items to a different style, you would have to return your items for a refund (as per Return policy) and place a new order for the style you prefer.

You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.

We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you. We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.

Order Cancellation
Cancellation of an order must be requested before the order has been dispatched. Cause that we process all orders as quickly as possible within 12-24 hours after orders placing, so we are not always able to cancel an order after it is placed. Hope you can understand in this key point.

Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy. According to our cancellation policy,if you want to cancel your order ,we will deduct 10% from your payment.

If you have any question about order please Contact US.

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